Business and Dealings

Charging the customer a fee for paying by card due to bank charges

Q: I run a business where I offer a service to clients. Some pay in cash and others pay by card. The bank charges me a commission for every transaction processed through the card machine which cuts into my service fees. Am I allowed to charge a base fee of eg. R5 for any clients that wish to use the card payment option to offset this commission charge?

Accepting a bribe to give a customer a discount

Q: I work in a retail store. The owners intentionally mark up products by 50% because they expect customers to negotiate and ask for discounts. The actual intended markup is 20%. 

One day, a customer approached me about a product that had the 50% markup. I knew I had the authority to reduce the price down to the 20% markup. The customer said that if I gave him a discount, he would give me some money personally. I agreed, gave him the discount, and he gave me the money.

Khiyaarur ruyat (the option of buying or returning an item) for defective items on online purchases

Q: I humbly request your guidance and a detailed, evidence-based response regarding the following scenario: 

Our business sells pharmaceutical machines and occasionally encounters defective units. When a unit is defective, we explicitly inform potential buyers of the defect, share photos of it, and sell the machine at a discounted price. Despite being made aware of the defect, some clients later refuse to pay, citing the defect as the cause. Additionally, we sell various other electronic items through our online store. 

In light of this, we request clarification on the following points: 

1. Seller’s Obligation to Accept Returns: If the buyer refuses to pay or wants to return the machine on the basis of a disclosed defect, is the seller Islamically obliged to accept the return and refund the buyer? 

2. Application of Khiyar-ur-Ruyah: Does khiyar-ur-ruyah (the option to inspect goods before finalizing a sale) apply to pharmaceutical machines sold with clearly disclosed defects? 

3. Khiyar-ur-Ruyah in Online Sales: Does khiyar-ur-ruyah generally extend to products purchased online, where the buyer may only see images rather than physically inspecting the item prior to purchase?