Q: If a customer wishes to return an item that he purchased merely because he changed his mind and there was nothing wrong with the item, do I have to cancel the sale or can I refuse to cancel the sale?
Q: Is it permissible to purchase an item that comes with a warranty? One is not required to pay any separate amount for it.
Q: Is it permissible to buy appliances or other items that come with guarantees?
Q: About 2 years ago a purchased a cellphone from a store that offers an extra warranty which I had taken out that says they will provide you with a new phone if something happens. The warranty covers accidental water damage and screen cracks etc. There is some terms and conditions that basically say that if it was intentional/deliberate then that would not be covered. One day whilst using the phone I thought some dirt/napaak might have gotten onto the phone, so i took some water in my hands and put it over the phone. Regrettably the phone had gotten water damaged and I had taken it in to the store to get it fixed/exchanged. When I took it in to the store, they did not ask how or when it happen but rather took my personal details and a week later gave me a replacement phone. Of course, my main intention was to just clean the phone, but unfortunately it had gotten damaged.
1. Is the replacement phone they gave me ok for me to use? I ask since the phone had broken through my own wrong doing even though not deliberate and they did not ask anything about it
2. Did any of the work i did for work purposes on the phone become wrong for me to do?
3. Coincidentally after a couple of months the replacement phone they had given me fell in the rain and yet again I went to them. This time they asked how it happened etc and I explained to them it fell in the rain and they gave me another replacement phone again. Is this phone also OK for me to use since the first one (not original, first replacement) had to be given in?
4. Can I sell this second replacement phone and use the money from it?
Q: Please advise if this was a valid transaction and if the buyer did anything wrong? A product was on sale, the buyer contacted the seller, a special price was made, there were only 2 products left but they had agreed a price and that the buyer will take it. Delivery address etc was confirmed and that the buyer would do the EFT tomorrow. The seller then emailed last minute to say that the units are sold and he is sorry. 1) Is it permissible for him to do this? The buyer then emailed the head office of the company in the USA with a complaint against the local dealer. The head office must have jacked up the seller, because now he contacted the buyer to go ahead with the sale 2) Was this permissible for the buyer to do, or was this forcing the seller into a sale unwillingly?
Q: I intend purchasing some equipment. The normal price of the equipment is R180 000 and a warranty is given for two years. The company offers an extended warranty for a total of five years which costs an additional R30 000. Is it permissible to pay extra for the extended warranty?
Q: I would like to know what is the ruling on extended warranty. My brother bought a fridge and he paid extra to get the warranty for 2-3 years more than what they give it for.