Trade

Q: Is it permissible to charge the customer a handling charge when he returns an item?

Q: Will it be permissible for one to make an agreement with the supplier, at the onset before purchasing, that for example, the terms will be 30 days with a discount of 5%? There are a few suppliers with whom we have an agreement such as the one described above and we keep to the arranged terms. However, the time period and discount differs from supplier to supplier. If this is not permissible, then what is the solution to rectify the situation?

Q: I run a supermarket. Can I come up with offers that target Hindu clientele e.g. Diwali 20 percent off or Raksha Bandan offers? As a Muslim, can I use Hindu big days to come up with offers for Hindu clientele?

Q: My question is regarding haraam income. My uncle used to run a sharab shop (bar) but now he is no more. He had taken a loan and there was no one to return the loan so my dad took the responsibility to return the loan but my dad got involved in the sharab shop (bar) and started to return the loan. The entire loan is returned but my dad is still working in the sharab shop (bar). Please suggest me what I am do. He provides haram income to my family members, friends, relative and also myself.

Q: We have customers who buy on credit. Is it permissible for us to tell them that we will give them a discount if they pay before the due date? For example, the customer purchases goods worth R100 000 on a three month credit basis. The customer is told, “If you pay within one month, you will receive a 10% discount”. Is this permissible? 

Q: I bought a property from friend. We agreed to close our deal a year later. I paid him 40,0000 $ advanced. We signed a legal binding agreement. All good. After one year I asked to close our deal and he started asking more money. Property value gone up. I told him no, you are breaking your promise and agreement. He put pressure on me. Literally black mailing me. Otherwise I go to court and suffer more financial hardship. I surrender and promise verbally to pay 40k extra by taking a loan and paying him off. Now the deal is closed and I feel I should not give extra money that I don't even have but I feel bad that I am breaking my promise. Also I felt I was cornered. Please help me what should I do?

Q: A person wishes to purchase some goods from a certain furniture store but does not have the money at present. The seller tells him that he can buy the furniture on lay-by. Will it be permissible for him to purchase the goods on lay-by and how does lay-by actually work? Through lay-by, does one become the owner of the goods immediately or only when the goods are completely paid for?

Q: A person took his watch to a repair shop. Thereafter, the repair shop accidentally sold his watch to someone. What should now be done? Should the repair shop pay the owner the value of the watch or should they get the watch back from the customer and return it to the owner?

Q: I went to buy some jewellery. A salesman there told me that there is a scheme where I have to pay 11 instalments in advance and the 12th instalment will be paid by the jewellery company as a bonus or discount. I can then buy any gold jewellery of my choice after 11 months. Is this allowed in Islam?

Q: I am a software engineer and I have to develop a software for a ticket management system for different events. Events can be Eid events, Christmas events, political events, or even singing events. Since some events will be haraam and some will be halaal, what should I do?