Q: I bought 3 Ryse supplements from TikTok shop 2 years ago but I claimed that they never showed up even though they did and I received a refund. What can I do for forgiveness and to use this product? Is it even possible to use the product?
I contacted TikTok customer service and they said they usually cover the cost so TikTok is the ones that lost money. I told the customer service individual that I received the order but still asked for a refund and they said that I can’t pay for it now. If I can't use them do I give them away as they are protein supplements.
A: Generally, the salesperson is not the owner of the company and thus he cannot absolve you of the amount you owe the company. However, if he asks the owners of the company and they absolve you, then you can keep the item and refunded money.
And Allah Ta'ala (الله تعالى) knows best.
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