Q: I purchased a kurta from a family member, the kurta I ordered was from seeing a picture which they sent to me, upon receiving the kurta I noticed the studs are completely different from what was ordered.
I brought it to their attention, sent it back and awaited feedback. I was told that what I initially ordered was old stock and what they gave me is now the new range [I was not informed before about this] nor did they mention that picture is for illustration purposes only.
I asked for a refund as I'm not happy with that product. They are now saying they don't do refunds and I should pick something else. All this was not told to me when dealing and payment was made. I've made it clear that I don't require anything else and a refund is the way forward.
According to them they don't see any fault or difference in what they gave me as BRAND and COLOR of kurta is same.. the only difference is the studs on the kurta (which is the whole point). Now I'm being told that since I'm DEMANDING a refund they would minus a percentage of what I paid to them as a service fee, again I was not informed about all these things prior to the transaction\deal.
They are justifying all this by saying that since I am family they didn't charge me delivery fee which they paid to THEIR SUPPLIER (for them to get their stock, not for it to be delivered to me). According to them they have full right to claim this delivery fee from me and I am in the wrong.
Please advise