Refusing to accept exchanges and refunds on sale items

Q: Is it permissible for a shop to put up a sign saying “no exchange/refunds on sale items”? The sale items are not defective. They are merely marked down to promote them and make them sell quicker. Is such a condition valid?

A: Yes, it is permissible. However, though it is not an obligation, it is rewarding and in the spirit of a good Muslim businessman to refund the customer if he is unhappy with the sale.

And Allah Ta'ala (الله تعالى) knows best.

عن أبي هريرة، قال: قال رسول الله صلى الله عليه وسلم: «من أقال مسلما، أقاله الله عثرته يوم القيامة (سنن ابن ماجه، الرقم: 2199)

الإقالة جائزة في البيع بمثل الثمن الأول لقوله عليه الصلاة والسلام من أقال نادما بيعته أقال الله عثرته يوم القيامة (الهداية 3/69)

Answered by:

Mufti Ebrahim Salejee (Isipingo Beach)