Various masaail of trade

Accepting card payments

Q: I wish to inquire further regarding Mufti saabs ruling of installing atm machines on one's premises. Will the same ruling follow a card machine facility, with which many benefits exists but a customer may also pay with a credit card from haraam funds(interest bearing loan / overdraft, etc.)?

Marking items at a higher price due to people asking for discounts

Q: Someone owns a shop. Because people often ask for discounts, they mark the items higher, so when people ask for discounts, they give it and still get their desired profit. 

Eg. He wants a profit of R50 for a R100 item. However, knowing that people will ask for a discount, he marks the item as R200. So when people ask for a R50 discount, he gives it to them and still gets his desired profit. Is this permissible in Shari'ah or is that money haraam?

Returning a slim fit abaya

Q: I purchased 3 abayas from a lady online. All 3 turned out short even after giving measurements. She tried to fix them but changed the look of the abaya I ordered (it does not look like the original picture). When I received it, they were dumped in a bag. When I called her to say its a slim fit and short and I cannot wear it like this, she asked where her abayas were, to which she responded "oh god". She said her abayas are tailored so it will seem short irrespect of my size, so couldn't she inform me of this? So I could then say... make it bigger, looser and longer as I am in niqaab and cannot leave the house with immodest abayas. She then says why I didn't tell her I'm in niqaab. Being in niqaab or not doesn't matter when purchasing an abaya. I want to send them back to her but she is ignoring me and my messages and refuses to send me her address. The abayas cost R3049 and she doesn't seem bothered that her customer isn't happy. I mentioned that I'm not asking for a refund but that she takes the abayas back and give me the correct sizes but she refuses. Please advise going forward as I havent been rude to her at all but shes been abrupt and not accommodating.

Detergent leaking after placing the bottle in one's trolley

Q: Recently, while in a supermarket, I picked up a bottle of detergent and placed it in my trolley to purchase it.

A few minutes later, I saw that the bottle was leaking as the lid had not been screwed on completely. Approximately one quarter of the liquid had leaked out.

I left the bottle on the shelf, paid for my other items and left. It thereafter occurred to me that when I had picked up the detergent with the intention of purchase, I became liable for it. However, either the manufacturer or supermarket had not screwed the lid on correctly, and that was not my fault.

Am I responsible for the item? Should I return to the store and compensate them for it?

Holding the customer liable for breaking an item

Q: I own a shop that sells ornaments, glassware, crockery, etc.

Often, customers pick up items to examine them and then drop them accidentally, causing them to break.

Similarly, customers sometimes place items in their trolley to purchase, but then drop another item on top of the first item, causing it to become damaged. The customer then says that they don't want the item because it's damaged.

In the above two situations, can I hold the customer liable for the item and charge him for it?

Restaurant charging the customer a plate sharing fee

Q: In some restaurants, if a person orders a dish and wishes to share it with someone else at his table (e.g. a husband and wife order a dish and both wish to share it instead of ordering separate dishes), the restaurant will charge the second person a ‘plate sharing fee’. If the second person does not pay this fee, they will not be allowed to share in the dish of the first person. In Islam, is it permissible to charge a plate sharing fee?