Trade

Q: When a customer returns an item that got damaged while in his possession after he bought it, do we have to give him a full refund or can we deduct the amount of the damage?

Q: Please give me guidance regarding the following:

1. We have an agreement with most of our suppliers that all accounts are to be paid within 30 days from date of statement. We receive a settlement discount of 2.5% only if we pay our account within the specified time (30 days from statement). Is this permissible?

2. In some instances, we pay a few accounts later than 30 days from statement (between 3 and 5 days later) and we are still allowed the 2.5% settlement discount from our supplier. Is this permissible?

3. If we sometimes have any extra cash flow, then is it permissible for us to call our suppliers and negotiate an extra settlement discount? For early payment of our account (that is paying our account in the same month that we purchased the goods, not 30 days from statement, but on the day we receive the statement) we are offered an extra 1.5% early settlement discount. So instead of the 2.5% only we receive a 4% settlement discount for early settlement. Is this permissible?

Q: What is the masalah regarding selling 2 live chickens for 2 proceeded chickens (cut/sliced/packed). Is it permissible?

Q: Where I work, we offer the 2.5% settlement discount for all customers if they pay their account within 30 days. This is a practice followed by the business over 30 years and all major customers take this if the ones that pay by the 7th of the following month. we allow this although it is not within the period. is this 2.5% also not allowed. Also, with our holding company (foreign based), we get a 3% discount if we pay the invoices within 14 days from when goods are invoiced. if we pay after 14 days, we cannot take the discount and our credit terms intra group is 60 days. Please let us know whether the practices are allowed as I am in charge of the payments.

Q: A seller charged me £1 for an item. The next day I purchased the same thing but this time he charged me £2, citing that he made an error the previous day. Do I owe him £1?

Q: My husband's grandmother's only source of income is earned from selling movies and videos. Will it be permissible to eat at her house? Her income is not from a halaal source and not eating there will break family ties. Please advise.

Q: I would like to know if there is any ruling regarding a Muslim breeding and selling snakes and spiders. It it allowed in Islam?

Q: If any shopkeeper is taking extra charges i,e commission on the price written on company product. i.e If the rate of product is 20rs written by the company and he is receiving 30rs. Is he doing Haraam or Halaal?

Q: I am in retail and many suppliers state their terms similar or as follows: COD 10% 30 Days 7% 60 Days - No discount This is the general practise amongst most wholesalers and it is clear when an account is being opened. If there is a change we are informed well in advance. I sometimes take the full 60 days without a discount but on occasions where my cash flow is better, I do take advantage of their different settlement discounts. Is this permissible?

Q: Is it permissible to charge the customer a handling charge when he returns an item?