Charging the customer handling fees on items returned

Q: Is it permissible to charge a general 15% handling fee for all returns for admin and transportation costs? 

E.g. The seller is in Durban and the buyer is in Johannesburg or Cape Town. The seller incurred admin and transport costs to get the goods delivered and will incur costs to get the goods returned. There could be various reasons for the returns - incorrect goods supplied, excess stock bought, damaged goods received, buyer cannot sell the goods etc. 

People entering Jannah without reckoning

Q: I heard someone mention that they learnt in one lesson that there is no such thing as going straight into jannah. Everyone has to answer for their sins, so if someone dies as a shaheed or with a stomach illness, then they will be saved from the punishment of the grave but they will still have to answer to Allah Ta’ala for their deeds. 

What I understood is that the teacher is not saying that they cannot go straight into jannah. The point was it is only through Allah’s mercy that we will be allowed into jannah without reckoning - but the rule is that everyone has to answer for their sins. 

Is this true regarding a shaheed or anyone else where it is generally understood they are forgiven and will gain direct entry into Jannah?

Buying in bulk due to fear rising from the Middle East conflict

Q: With the recent conflict in the Middle East, we are bound to be worried. Recently, the President of Brazil had called out to the the President of South Africa stating that we should be prepared and ready as our country is at a risk of getting invaded. 

Some Ulama have called out in the Western Cape saying that we should stock up and store goods. 

My question is, is it permissible to buy in bulk and store items?