Charging the customer handling fees on items returned
Q: Is it permissible to charge a general 15% handling fee for all returns for admin and transportation costs?
E.g. The seller is in Durban and the buyer is in Johannesburg or Cape Town. The seller incurred admin and transport costs to get the goods delivered and will incur costs to get the goods returned. There could be various reasons for the returns - incorrect goods supplied, excess stock bought, damaged goods received, buyer cannot sell the goods etc.